Plan Your Phinisi — Talk to Us
WhatsApp is fastest. We respond within 4 hours during 7am–10pm Bali time (GMT+8). Email works too if you prefer to draft the brief slowly.
How to Reach Us
Pick the channel that fits you. They all reach the same humans — Wayan and Putu split the inbox between them.
+628113809193
Available 7am–10pm Bali time (GMT+8). Most quotes turned around within 4 hours during these windows.
[email protected]
Best for detailed briefs with attachments (event spec sheets, dietary lists, photos). Replied within 12 hours.
Office Visit
Sanur, Bali
By appointment only — most planning happens remotely. Useful if you want to see vessel cabin samples.
Send a Detailed Inquiry
If WhatsApp feels too quick, drop the basics here. Wayan responds within one business day.
Tell Us About Your Voyage
Three steps. Wayan or Putu will respond within 4 hours during 7am–10pm Bali time. All fields confidential.
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Don’t Sweat the Form
If you’ve got a date and a group size, that’s enough. Send those over WhatsApp and we’ll handle the rest in conversation.
When You’ll Hear Back from Us
Honest expectations on response timing. Our two-person concierge team handles all inquiries personally.
WhatsApp during Bali day
Under 2 hours typically. 7am–10pm Bali time (GMT+8). Wayan handles morning shifts (7am–3pm), Putu handles afternoons (3pm–10pm). Both are reachable on the same number.
WhatsApp overnight
By sunrise next day. 10pm–7am Bali time messages are queued for first-thing-morning. We don’t have a 24/7 night shift; we’d rather give you a thoughtful response in the morning.
Within 12 hours. Email is best for detailed briefs (event spec sheets, multi-page itinerary discussions, dietary lists, photo references). We respond fully — typically with a vessel option PDF attached.
Inquiry form
Same as email. Form submissions land in our shared inbox. No advantage over emailing directly except convenience if you don’t have your email handy.
Information That Speeds Up Your Quote
If you can include these details in your first message, we can usually quote you within the first hour. The more we have upfront, the faster we get to a real number.
Trip Type
Day cruise, sunset, multi-day, or private event? If multi-day, are you targeting Lombok, Moyo, Sumbawa, Komodo, or open to suggestions? Helps us narrow vessel options instantly.
Date Window
Specific dates or a window? “March 5–12” is great. “March anytime” also works — we’ll send you the best vessel availability across the month.
Group Size
Total guests + how many cabins needed (couples typically share, friends sometimes don’t). Vessels are sized 4-cabin, 5-cabin, 6-cabin, etc. — your group size dictates options.
Rough Budget
“Under USD 5K” or “open to luxury options” — both are useful. We don’t price-shop; we match. A budget signal lets us send the right tier of vessel from the start.
Special Needs
Diving certifications, dietary restrictions, mobility considerations, kids ages, photography requests, anniversary surprises. All accommodated; just helpful to know up front.
Where You’re Staying
For day cruises and short charters, knowing which area of Bali you’re in (Seminyak, Ubud, Uluwatu) helps us pre-plan transfer logistics and recommend departure times.
Where We’re Based
Our planning office is in Sanur, Bali — a 25-minute drive from Benoa Harbor. Most planning happens remotely; the office is mostly used for in-person vessel-tour meetings with serious-buyer guests.
Sanur Office
By appointment only. Tuesday–Friday, 10am–5pm. Useful if you want to: see vessel sample cabins (we have photo books and 3D walkthroughs), meet our captain partners in person before chartering, or discuss event logistics for large parties.
Benoa Harbor
Where the boats actually live. We can arrange dock visits with 24 hours notice when a vessel is in port. Most multi-day charter clients do a dock walkthrough the morning of departure as part of the standard onboarding.
Remote Planning
95% of our charter bookings are planned entirely over WhatsApp or email. Indonesian clients tend to pop in to the Sanur office; international clients prefer remote and almost never visit before sailing. Both work.
Languages We Speak
All our planners are bilingual at minimum. Vessel hosts on charter are English-fluent. We’ve operated trips in 8 languages across our 800+ charter history.
Always Available
Indonesian, English. Both planners speak both fluently. All written contracts and itineraries are produced in English unless requested otherwise. Standard quote turnaround applies.
Available with Routing
Mandarin, Japanese. Wayan handles Mandarin; Putu handles Japanese. Response times match standard SLAs. Contracts in English with translated cover-page summary on request.
Charter Hosts (on-board)
English-speaking on every vessel. Some hosts also speak French, German, Italian, or Spanish — if this matters, mention it in your initial inquiry and we will match you to a host accordingly.
Concierge Coverage by Time Zone
Our two-person planning team covers 7am–10pm Bali time (GMT+8). Here is what to expect by region.
Australia / Southeast Asia
Same time zone or +/-1 hour. Most messages answered within 1 hour during business hours. Best WhatsApp coverage all day.
Europe / UK
+6 to +8 hours behind Bali. Send messages in your evening — replies waiting when you wake. Voice/video calls best at 13:00–17:00 your time.
Americas
+12 to +15 hours behind Bali. Send overnight, reply by your morning. Most US/Canada bookings are async via email + 1 quick video call.